At YONG HENG GLOBAL TRADING SDN. BHD., we are committed to delivering your luggage and travel accessories safely and efficiently. This Shipping Policy outlines how Orders are processed, shipped, and delivered within Malaysia.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to YONG HENG GLOBAL TRADING SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the YONG HENG GLOBAL TRADING SDN. BHD., accessible from https://yonghengglbl.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently provide shipping only within Malaysia.
At this time, We do not offer international shipping. Orders with delivery addresses outside Malaysia cannot be processed or fulfilled.
Shipping Fees
We are pleased to offer FREE standard shipping on all Orders delivered within Malaysia.
There are no shipping charges regardless of the order value or destination within our serviceable areas.
Order Processing
Orders are processed after successful payment confirmation.
Processing typically begins on the next available business day.
Orders placed on weekends or public holidays will be processed on the following business day.
Please note that order processing time is separate from shipping transit time.
Delivery Time
Our standard delivery timeframe is within seven (7) business days after the Order has been successfully processed.
Delivery times may vary depending on:
- Delivery location
- Courier schedules
- Public holidays
- Weather conditions
- Unexpected logistical delays
- High order volumes during promotional periods
While We strive to deliver all Orders within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed.
No Overnight or Express Delivery
At this time, overnight delivery, same-day delivery, and express shipping services are not available.
All Orders will be shipped using our standard delivery service.
Delivery Locations
We deliver to residential, commercial, and other valid addresses throughout Malaysia where courier services are available.
Certain remote or rural areas may require additional delivery time depending on courier accessibility.
Shipping Confirmation
Once Your Order has been dispatched, You may receive a shipping confirmation email or notification containing shipment details, where applicable.
Tracking information will be provided when available through the selected courier service.
Failed Delivery Attempts
If delivery cannot be completed due to reasons including but not limited to:
- Incorrect shipping address
- Incomplete address information
- Recipient unavailable
- Refusal to accept delivery
the courier may attempt re-delivery or return the parcel to Us.
Additional arrangements may be required before the Order can be re-shipped.
Customer Responsibilities
To ensure successful delivery, You are responsible for providing:
- Accurate recipient name
- Complete delivery address
- Valid contact number
- Correct postal code
The Company shall not be responsible for delays or failed deliveries resulting from inaccurate or incomplete information provided by You.
Address Changes
If You need to change Your shipping address after placing an Order, please contact Us as soon as possible.
Address changes may only be accommodated before the Order has been packed or dispatched.
Once an Order has been shipped, We may not be able to modify the delivery address.
Order Tracking
Where supported by the courier, tracking details will be provided after shipment.
Please allow some time for tracking information to become available after the parcel has been collected by the courier.
Delivery Delays
Although We make every effort to deliver Orders within the estimated timeframe, delays may occur due to circumstances beyond Our control, including:
- Extreme weather conditions
- Public holidays
- Courier operational delays
- Traffic disruptions
- Natural disasters
- Government regulations
- High shipping volumes
- Force majeure events
We appreciate Your patience and understanding should any delays occur.
Inspection Upon Delivery
We recommend that You inspect Your package upon delivery.
If the package appears damaged or tampered with, please document the condition and contact Us promptly for assistance.
Lost or Missing Parcels
If Your Order has not arrived within the expected delivery period, please contact Our customer support team.
We will work with the courier to investigate the shipment and provide updates where possible.
Risk of Loss
Ownership and risk of loss for the Goods pass to You upon successful delivery to the shipping address provided during checkout.
After delivery has been completed, the Company is not responsible for loss, theft, or damage occurring at the delivery location.
International Shipping
We currently do not offer international shipping.
Orders requesting shipment outside Malaysia will not be accepted or processed.
Should international shipping become available in the future, this Shipping Policy will be updated accordingly.
Undeliverable Orders
Orders returned to Us as undeliverable due to incorrect address information or failure to receive the shipment may require additional arrangements before re-delivery.
Any re-shipment will be subject to the Company’s review and courier availability.
Force Majeure
The Company shall not be liable for any delay or failure to deliver Goods caused by circumstances beyond Our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Civil unrest
- Labor disputes
- Transportation disruptions
- Power failures
- Internet or communication outages
Changes to This Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Any updates will become effective immediately upon publication on our website.
Contact Us
If You have any questions regarding this Shipping Policy or the delivery of Your Order, please contact Us through the contact information provided on our website.
YONG HENG GLOBAL TRADING SDN. BHD.
Website: https://yonghengglbl.com/